Returns, Claim & Refunds Policy
Returns, Claims & Refunds
As a trade customer, your order is not covered by the consumer 14-day ‘change of mind’ cancellation right, since this applies only to consumer purchases, not business-to-business trade orders. This page explains how we handle faulty, damaged or incorrect items.
Faulty, Damaged or Incorrect Items
- Report any issue within [48–72] hours of delivery, with photos, to [email/trade portal].
- Verified claims are resolved by replacement, credit note, or refund at our discretion.
What Isn't Covered
- Change of mind on correctly supplied trade orders.
- Claims reported outside the stated reporting window.
- Normal variation in fabric/colour between batches, which is standard in fast-fashion manufacturing.